privacy policy

Below is our privacy policy for Steam Clean Systems (Part of the Cleaning Equipment Services Ltd Group) website, please read carefully. If you have any questions which relate to our policy please use our ‘contact us’ page to contact us.

Our Commitment To Privacy
Cleaning Equipment Services Ltd is committed to ensuring that your privacy is protected when personal information about you is provided to us. Throughout the remainder of this Privacy Policy, references to “we”/”us” shall mean Cleaning Equipment Services Ltd.

Please read this Privacy Policy carefully as it explains:

  • The types of personal information which we hold;
  • The purposes for which we hold personal information;
  • With whom we may share personal information;
  • For how long we hold personal information; and
  • What procedures we have in place to protect your privacy.

What Personal Information Do We Hold?
We hold the following Personal Information:
Information which you voluntarily provide to us when using this website including, without limitation:-

  • Your name, address, telephone number, credit card details and e-mail address;
  • Information about the equipment/services in which you have expressed an interest in.
  • Information which will enable us to ascertain your credit status;
  • Information obtained by us from third parties, such as credit reference agencies

For What Purpose Do We Hold Personal Information?
We hold information which you provide to us:

  • For our own administrative, sales, marketing and product / service development purposes;
  • If you wish to proceed with our services, we may use your information to obtain a credit check from credit reference agencies;

Depending on the information which you have provided to us, we may contact you by letter, e-mail, fax or telephone.

Unless you object in writing to us at the time the relevant personal information is collected. You consent to our use of the information set out or referred to in this Privacy Policy.

With Who May We Share Personal Information:
Unless we have your prior consent, we shall not sell, rent, trade or share any personal information which we hold except that:

  • We may disclose information which is held by us where required to do so by law or in connection with legal proceedings;
  • We may disclose personal information to our legal, accounting, marketing or other professional advisers, our website hosts and our courier, postal or transport providers, trades people and insurers (names and addresses only in the latter case);
  • We may disclose your personal information to credit reference agencies and other persons from whom we require to take references about you prior to use of our services;

We transmit credit/debit card information to third parties to the appropriate credit card company when we process payment for sales;
Should we wish to use your personal information for a purpose not permitted under this Privacy Policy, we will contact you to seek your consent.

For How Long Do We Hold Personal Information:
We will not hold on to any personal information for any longer than is reasonably necessary for the purposes noted above. Credit card details may be held as a security deposit. Once processed, we destroy all notes about credit card and debit card information.

Use Of Cookies:
We may collect information about your computer, including where available your IP address, operating system and browser type, for system administration and to report aggregate information to our advertisers. This is statistical data about our users’ browsing actions and patterns and does not identify any individual. We may obtain information about your general internet usage by using a cookie file which is stored on the hard drive of your computer. Cookies contain information that is transferred to your computer’s hard drive. They help us to improve our Site and to deliver a better and more personalised service. You may refuse to accept cookies by activating the setting on your browser which allows you to refuse the setting of cookies. However, if you select this setting you may be unable to access certain parts of our Site.

This website uses tracking software to monitor its visitors to better understand how they use it. This software is provided by Google Analytics which uses cookies to track visitor usage. The software will save a cookie to your computers hard drive in order to track and monitor your engagement and usage of the website, but will not store, save or collect personal information. You can read Google’s privacy policy here for further information http://www.google.com/privacy.html